Knowledge Base
Setting up Custom Rules for Matching and Recommendations
The powerful ScaleGrowth Recommendation engine allows you to set custom cadence of Recommendations for your users. For example, if you are running a Mentorship Program, you may want all your Member User Groups who are part of it receive at least one Mentor Recommendation per month.
Posting as The Platform vs. Individual Profiles on ScaleGrowth
Admins and moderators on ScaleGrowth can post content as The Platform or as their Personal Profiles, enabling effective communication for different contexts and audiences. This guide explains how to switch between these modes and provides best practices for each.
Using Avatar Overlays in User Groups
The Avatar Overlay feature allows you to display a visual effect or badge over a user's avatar in the Directory, based on their User Group. This can be used to highlight certain members, apply animated effects, or even fully replace avatars in special cases.
How to Reset a Member’s Password as an Admin
If a member forgets their password, admins can manually trigger a password reset email using the Password Reset Tool in ScaleGrowth. Follow the steps below to reset a member’s password.
How to Create a 100% Free Coupon Code and Enable No-Cost Orders in Stripe
If you want to offer free access to a product, event, or membership using Stripe, you can create a 100% off coupon and enable no-cost orders within your Stripe account. This ensures users can complete the checkout process without entering payment details.
How to Ask Users About Their Location in Onboarding & Profile Views
This guide outlines three options for collecting location data: Option A uses a Google Maps widget for flexible input, Option B auto-completes cities with populations over 5k but requires valid input when editing, and Option C allows free text entry with optional state or country selectors.
Setting Up a User Support Email for Google SSO
Setting up an effective user support system is essential for handling consent policy inquiries, especially with Google Single Sign-On (SSO). This guide covers different approaches and best practices to ensure your support system is scalable and efficient.
Managing Content Spaces for Home Feed and Recommendations
ScaleGrowth offers a super powerful Personalized Home Feed as well as Recommendations that are custom-matched for each user. This guide covers how to configure & customize this.
Ideal Image Size for Branding and Content Images
This include ideal image sizes for images for various branding and content assets, such as profile image, event image, resource image, and marketplace image, and top menu bar.
Allowing ScaleGrowth iFrames to navigate your parent page
For certain use-cases, you may want to enable embedded ScaleGrowth iFrames to redirect your parent page. For example, if you want your visitors to be able to click to RSVP to Events within the iFrame.
Email Automation Best Practices for Community Management
This article covers best practices for using ScaleGrowth's Email Template library for easier communication. It recommends community management emails that help boost engagement – like onboarding, welcome, member interactions, event reminders, and more.
Getting the list of Email Addresses / User Accounts who have Signed Up in your ScaleGrowth Solution using Webhooks
Sometimes, you may want to implement additional tracking or data synchronization for the end-users who have Signed Up on your ScaleGrowth Solution. This guide shows you how to do this.
